Return and Exchange Policy

Last Updated: October 12, 2026

At VillaoneSeventeen, customer satisfaction is important to us. We want you to be happy with your purchase. Please review our return and exchange policy below before placing your order.

1. Return Eligibility

• Return requests must be made within 14 days of receiving your order.
• Items must be unused, unworn, and returned in their original condition and packaging, with all original tags attached where applicable.
• Proof of purchase or your order number is required for all return requests.
• Items that have been damaged through misuse or improper care may not be eligible for return.

2. Exchange Policy

If you wish to exchange an item for a different size, color, or product, please contact us within 14 days of receiving your order.

Exchanges are subject to product availability. The item must be unused and in its original condition and packaging.

If the requested replacement is unavailable, we will contact you to discuss the available options.

3. Non-Returnable Items

Certain items may not be eligible for return or exchange, including:

• Items marked as final sale or non-returnable.
• Used or damaged items that are not defective.
• Personalized or customized products, unless defective or otherwise required by applicable law.

4. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us as soon as possible after delivery.

Please include your order number and clear photos of the item so we can review the issue and help arrange an appropriate solution.

5. Return Shipping Costs

Customers may be responsible for return shipping costs when requesting a return or exchange for personal reasons, such as choosing the wrong size or color.

If an item arrives damaged, defective, or incorrect, please contact us before returning it so we can explain the next steps.

6. Refunds

Once your returned item has been received and inspected, we will notify you whether your refund has been approved.

Approved refunds will be issued to the original payment method where possible. Processing times may vary depending on your payment provider.

Any refund will be handled in accordance with applicable consumer protection laws.

7. How to Request a Return or Exchange

To request a return or exchange, please contact our customer support team with your order number and the reason for your request.

Contact Details:

• Store Name: VillaoneSeventeen
• Email: villaoneseventeen@gmail.com
• Phone/WhatsApp: +20 1033333702

Our team will guide you through the return or exchange process.

Thank you for shopping with VillaoneSeventeen. We appreciate your trust and support!